FAQ

Creating an account is fast. Click “Sign Up,” provide a valid email address, create a password, and fill out basic profile details like name, date of birth, and address. Make sure your details match your ID documents to avoid delays during verification. After registering, you can deposit funds and claim welcome offers. New players should read bonus terms and wagering requirements before accepting any offer. If you have trouble registering, contact chat or email support for guided help.

MeVu Casino offers a range of welcome bonuses, including crypto-focused offers like a "125% Bitcoin Welcome Bonus," a "75% Bitcoin Sports Bonus," and larger crypto packages such as "Crypto Welcome Bonus – Up to $3,750." There are also traditional match offers like "100% up to $1,000" and "100% up to $500 for Poker Players." Each bonus has terms — minimum deposit, eligible games, and wagering requirements. Always check the bonus terms page and the specific promotion details before claiming. Bonuses may be restricted by jurisdiction and may require opt-in during deposit.

No deposit bonus codes are occasionally offered but are not guaranteed. When available, they are promoted on the promotions page and via official email or social channels. Codes typically have strict terms, including maximum cashout limits and wagering requirements. If you don’t see a no deposit code listed, check the promotions area or contact support for current offers. Never trust third-party sites claiming exclusive codes without verification from MeVu Casino.

MeVu Casino supports a wide range of payment methods, including Bitcoin/BTC, Bitcoin Cash/BCH, Tether/USDT, Litecoin/LTC, Visa, American Express, Bank Wire Transfer, Zelle, NetSpend, Rapid Transfer, UnionPay, MyPayLinQ, Pay by Voucher, Courier Cheque, and Money Transfer. Currencies supported include USD and Bitcoin. Deposit times vary: crypto deposits are usually near-instant, while cards and bank transfers depend on your bank. Withdrawals to crypto wallets are typically fastest, often processed within 24–48 hours after approval. Bank wires, checks, and other fiat withdrawals may take several business days. Verification (KYC) must be completed before large withdrawals are processed.

Wagering requirements describe how many times you must play through a bonus before withdrawing winnings. For example, a 30x wagering requirement on a $100 bonus means you must place $3,000 worth of bets on eligible games before requesting withdrawal of bonus-derived funds. Contribution rates vary by game type — slots often contribute 100%, while table games and video poker may contribute less or be excluded. Always check the bonus terms for contribution percentages, maximum bet limits while the bonus is active, and any game restrictions.

Yes. MeVu Casino is optimized for mobile play through a responsive website that works on most modern iOS and Android browsers. The mobile platform supports slots, table games, and sports betting where available, with intuitive navigation and secure payment options. There may be provider-specific games that run best on desktop. If you experience performance issues on mobile, try clearing your browser cache, updating your OS and browser, or switching to a different network.

MeVu Casino features titles from established providers including Real Time Gaming, Rival Gaming, Spinomenal, Top Trend Gaming (TTG), Genesis Gaming, Bovada Gaming, Dragon Gaming, Revolver Gaming, Qora, Makitone Gaming, and Woohoo Games. You’ll find a mix of slots, table games, and specialty titles, plus poker offerings and sports betting options. Game availability can change by jurisdiction and device. If you’re looking for a specific title, use the search function or contact support to confirm availability in your state.

MeVu Casino operates under applicable regulations and follows industry-standard practices for fairness and security. Random Number Generators (RNGs) and provider audits help ensure game outcomes are random and fair. You can usually find detailed licensing and audit information in the site footer or terms pages. If you have questions about licensing, certifications, or game audits, contact support and request the latest compliance documents. Responsible, regulated play is a priority.

To comply with KYC rules and secure your account, MeVu Casino may request a government-issued ID, a recent utility or bank statement showing your name and address, and proof of payment method for withdrawal requests. Submit clear, legible images or PDF files. Verification times vary but are commonly completed within 24–72 hours after documents are received. Larger withdrawals may require additional checks. Complete verification early to avoid payout delays.

If you experience loading issues, first try logging out and back in, clearing your browser cache, or switching browsers. For payment failures, confirm your payment details, ensure the card or wallet has sufficient funds, and check for any bank or network blocks. If problems persist, contact chat or email support with screenshots, transaction IDs, and device details. Support can review transaction logs and guide you through next steps.

MeVu Casino promotes responsible play and provides tools like deposit limits, session time reminders, self-exclusion, and cooling-off periods. These tools help you manage spending and play time. If you need support, resources and guidance are available. For more information on setting limits and getting help, visit our Responsible Gambling page or contact support to enable limits on your account.

Support options include an FAQ hub, live chat, and email at service@mevucasino.com. You can also reach phone support at General Support: 1-888-223-0000 or Casino: 1-866-224-1324. Chat is best for quick issues, while email is ideal for detailed requests and document submissions. Response times vary by channel and volume. If your matter is urgent, use live chat or call the support numbers for fastest assistance.