Support

At MeVu Casino, our customer support team is available around the clock to help with account questions, deposits and withdrawals, gameplay issues, and more. Whether you prefer to talk on the phone, start a live chat, or send an email, you’ll connect with a trained representative who understands the platform and will work to resolve your issue quickly and respectfully. Our goal is to make you feel comfortable reaching out—no question is too small.

Fast, Clear Support Options and Typical Response Times

Live chat: Best for urgent questions and immediate help. You can expect a response in about 1–3 minutes during normal hours, and a short wait when volume is high.
Phone support: Speak directly with a team member at General Support: 1-888-223-0000 or Casino: 1-866-224-1324. Calls are answered promptly, and agents can walk you through steps in real time.
Email: Send detailed requests to service@mevucasino.com . Typical response time is within 12–24 hours for standard inquiries; more complex cases may take up to 48 hours while we investigate.

We aim for quick, helpful replies and will escalate any technical or security issues to our specialists when needed.

Find Fast Answers in Our FAQ and Help Center

Before contacting support, you may find instant answers in our FAQ and Help Center, which covers account setup, verification (KYC), deposits, withdrawals, bonus rules, and responsible gambling tools. Check the FAQ and Help Center for step-by-step guides and common troubleshooting tips to save time.

Payments, Crypto, and Transaction Support

If you have questions about deposits, withdrawals, or transaction status, our team can help with the full range of payment methods we accept, including Bitcoin/BTC, Bitcoin Cash/BCH, Litecoin/LTC, Tether/USDT, Visa, American Express, Bank Wire Transfer, Zelle, NetSpend, Rapid Transfer, and more. MeVu supports both Bitcoin and USD accounts, and our agents can explain processing times, fees, and any verification needed to complete your transaction. For detailed banking policies and typical payout timelines, our support team can provide further assistance.

If your question is about a bonus or promo—how to claim it, wagering requirements, or eligibility—support can walk you through the terms or point you to the exact conditions. See current offers and their fine print.

How We Work and How You Can Speed Things Up

Our support team is knowledgeable about account issues, transaction troubleshooting, gameplay questions, and security concerns. To help us resolve your request faster, please have the following ready when you contact us:

Your MeVu account username or registered email.
Transaction ID or receipt for deposits/withdrawals.
Screenshots of error messages or game issues, if possible.
Any relevant dates and times.

We treat account security and privacy seriously—sensitive details may require verification before we can act. If you need time limits, deposit caps, or self-exclusion tools, we can set those up and explain how they work.

We want you to feel supported every step of the way. Reach out anytime—our team is here to answer questions, troubleshoot problems, and help you get back to playing with confidence.